By: Carl Kirnbauer
October 28, 2011
I recently contacted Maintenance (562 570-1582) to report some rotted planks
on the starboard finger of my slip in ABM. The rot was destroying the plank in such a manner that it was possible that somebody could step right through
the plank and maybe break a leg. Since that “somebody” could be me, I was very glad to see that Curtis (Royal) Fairley was out within 2 days of my call.
Royal not only did an excellent job of replacing the rotted plank but discovered two other rotted planks that I hadn’t noticed. Royal then took the time to replace
the additional planks even though it was not part of the work order. Thank you Royal for providing service above and beyond the call of duty.
If you want to have some work done in ABM, please be aware that all you have to do is make a call to Maintenance at (562) 570–1582.
If you call between 8:00 and 11:00, you will get a supervisor. If you call after 11; 00 you will be talking with Brandi Santa.
She is such an upbeat and happy person that she will make your whole day. How she maintains that upbeat approach on life while working the “complaint” desk, I’ll never know.
Just goes to show that it can be done. To get prompt service, you need to do the following:
1) Describe the problem, and the location of the problem, as precisely as possible.
2) Request, and wait for, a Work Order Number. Sometimes it takes Brandi a few minutes to generate the Work Order Number.
3) Write down, and date, the Work Order Number. Keep the Work Order Number in a safe place where you can find it again.
4) If Maintenance seems to be taking too long to get on the job, contact Brandi, give her the Work Order Number, and stay on the phone.
Brandi will contact the Supervisor and get you an answer promptly. With our Maintenance people, requesting status does NOT put you at the back of the line.
In fact, you often go to the top of the list. So don’t hesitate to follow up.
Great Work by Marina Maintenance Crews
By Carl Kirnbauer BOA Executive VP
During 2 occasions the City staff that patrols and maintains the Long Beach Marinas did an outstanding job of keeping us safe and comfortable.
You may remember that some of the gangways on ABM were without water early in July. It turns out that most gangways facing the Seaport Marina Hotel were affected. Marine Maintenance posted all the effective restrooms, in advance, that the water was going to be shut off. That meant no showers, no toilets and no sinks. However, to mitigate the inconvenience, Marine Maintenance had portable toilets brought in, complete with hand-washing facilities.
The job was extended one more day. Marine Maintenance dutifully posted their notices that the restrooms would be closed for that one more day. The second day the plumbing main was fixed, the restrooms were opened, and the boat owners suffered a minimum of inconvenience.
Way to go Marine Maintenance!
On Sunday, July 26, 2009, a object floating between the fingers at Gangway 29 in ABM was brought to my attention. It was a derelict float used to support fingers at ABM. The float was substantially filled with water with just enough buoyancy left for about 3 inches of the float visible to boaters. The remaining 6 feet or so was completely submerged. It was a huge hazard to navigation.
I called 911 to report the incident to the Marine Patrol. The operator took my information as to the nature of the hazard and the exact location. The Marine Patrol officer arrived on the location within 15 minutes. Within another few minutes, the lifeguards arrived in their patrol boat, one lifeguard got off to secure the float and then the float was slowly towed to a safe location.
I was truly impressed with the speed of the response, and on a Sunday no less. Once again, the Marine Patrol and the lifeguards came through for us.
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